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These requests are listed as we receive them. Please contact the requestors directly. The Chamber of Commerce has no more information than listed. We do not guarantee the validity of the requests below.
Email us at info@france-sandiego.org to have your Job or Internship request or offer listed on this page.
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Send your resume to cdiaz@eset.com
Reports to: Customer Care Tier1 Manager
Salary: Commensurate with experience
Summary
The technical support engineer provides technical product support to new and existing customers and resellers of ESET security software. Responsibilities will include troubleshooting, resolving and documenting support cases, producing reports, and assisting with testing and documentation for new products. The technical support engineer may be required to work on call in a 24x7 environment.
Essential Functions
- Fields email and phone requests for technical product support from customer/users and resellers of ESET security software
- Provides support to sales force and sales engineers
- Assists with product testing, troubleshoots and replicates issues
- Contributes to knowledge base and technical product documentation
- Performs training of users, customers, and resellers
- Meets and exceeds customer satisfaction targets
Qualifications
- Two to five years of technical support experience in computer software industry
- Expert knowledge of MS Windows client and server OS
- Preferred skills: Linux and Linux mail servers, MS Exchange, Novell Netware, Lotus Domino
- Detailed knowledge of networking applications and standards
- Experience with antivirus and firewall is desired
- Excellent communication, problem solving and customer service skills
- Attention to detail and ability to multi-task
- Flexibility to participate in a 24x7 support environment
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Send your resume to cdiaz@eset.com
Summary
The successful inside sales representative will effectively drive business for ESET's anti-virus/security software solutions. This includes building and managing a qualified pipeline of opportunities within a defined geographic territory, and working with outside representatives and channel partners. This position requires outbound cold calling, following up on inbound leads, qualification and closing of business.
Essential Functions
- Effectively communicate the benefits and value of ESET's anti-virus/security solutions to potential customers
- Interface with end users and channel partners via telephone and email to provide assistance and close business
- Qualify leads and coordinating with outside representatives and partners
- Develop new business leads through various means, including cold calling
- Provide product literature, evaluation software, lead referrals to channel, pre-sales technical support and closure.
- Generate weekly reports and forecasts for all in-progress and closed business.
- Achieve/exceed quota targets
- Other duties as assigned.
Qualifications
- 1-3 years selling software to businesses
- Strong telephone and business communication skills
- Strong consultative selling, time management and organization skills
- Ability to close business while achieving a high level of customer satisfaction
- Ability to maintain a high outbound call volume
- College degree in business or equivalent professional
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